Including Internal Rules — FITQOR Health Club, LDA., Alcabideche, Cascais.
1. Introduction
By subscribing to FITQOR's services, the client ("Member") accepts these Terms & Conditions, which govern the relationship with FITQOR Health Club, LDA., a private limited company based in Alcabideche, Cascais. These Terms also include the studio's internal rules.
2. Registration & Account
Members must provide accurate and up-to-date information. Use is personal and non-transferable. Minors under 18 may only access if accompanied by an authorised Personal Trainer. Data is processed in accordance with GDPR (see Privacy Policy).
3. Membership Types
- Tier Memberships (monthly subscription): Recurring plans including 1, 2 or 3 sessions per week.
- Class Packages: Prepaid purchase of 4, 8 or 12 classes, to be used within the validity period.
- Personal Sessions: 1:1 sessions purchased individually or in packs (30, 45 or 60 min).
- Duet Sessions: 2:1 sessions purchased individually or in packs.
All memberships are personal and non-transferable. Failure to attend or use within validity = loss of session.
4. Duration & Renewal
- Tier Memberships: valid for an initial 30 days, then auto-renewed monthly unless terminated.
- Class Packages / Personal / Duet: valid only until the end of the associated period, no auto-renewal.
5. Studio Rules & Etiquette
- Behaviour: Respect and courtesy. No abusive behaviour, offensive language, alcohol, smoking or drugs.
- Punctuality: Classes start on time; late entry may be refused.
- Clothing/hygiene: Clean clothes, proper footwear, towel required.
- Equipment: Use responsibly.
- Animals: Only assistance dogs.
- Personal items: Lockers only during session; FITQOR not liable for losses.
- Recordings: Only with authorisation.
6. Health & Safety
The Member declares they are fit to exercise. They must inform FITQOR of any health conditions, injuries, or pregnancy. In case of discomfort, activity must be stopped and staff assistance requested. A medical check is recommended if in doubt. FITQOR is not liable for injuries except where negligence is proven.
7. Bookings & Cancellations
- All classes must be booked via the FITQOR App.
- Class sizes are limited.
- Cancellations: at least 24h in advance (group); 24h (personal/duet).
- Late cancellation = loss of session.
- If FITQOR cancels, the session will be rescheduled or credited.
8. Payments & Prices
- Enrolment fee and annual insurance (non-refundable).
- Tier Memberships: monthly direct debit by the 8th.
- Packages/sessions: full payment at purchase.
- Late payments = penalty + legal interest.
- Prices may change with 15 days' notice; if not accepted, you may terminate without penalty.
- Non-payment may result in suspension of access.
9. Refunds
- Enrolment fee and insurance are non-refundable.
- Memberships and packages are also non-refundable, except where required by law or exceptionally approved by FITQOR (e.g. proven health issue).
10. Suspension & Changes
- You may suspend up to 60 days/year (1st suspension free, later ones with fee).
- Packages cannot be suspended (except health reasons with proof).
- FITQOR may change schedules, instructors, or services, giving prior notice whenever possible.
- Temporary closures due to force majeure do not entitle refunds; credit or extension will be offered whenever possible.
11. Right to Refuse Service
FITQOR may suspend or terminate access of Members who fail to comply with rules, have unpaid fees, or put safety or the studio environment at risk.
12. Complaints & Communication
13. Personal Data
FITQOR collects and processes personal data in accordance with GDPR. The Privacy Policy is available in the App and on this website.
14. Governing Law & Disputes
- This agreement is governed by Portuguese law.
- Disputes: competent court is Cascais.
- Alternatively, you may use a Consumer ADR entity. List at www.consumidor.pt.
